Bosch North America - Automotive Aftermarket Training

Bosch Auto Parts

Privacy Policy

Bosch wishes to receive as little personal information as possible. If you deem it necessary, please provide only the minimum personal information necessary to conduct business between you and Bosch. If you provide personal information for B2B transactions, it is subject to Bosch's Privacy Statement available at and selecting the "Privacy" link at the bottom of the page.

Bosch Automotive Aftermarket

Robert Bosch LLC (“Bosch”) respects the privacy of its users. In this document, we explain how we use information you supply us via the site. Please take a minute to read the following policy so that you can understand how we treat your personal information. As we update and expand our services, this policy might change so please review it periodically. Please note that this Privacy Policy generally applies only to this site and not to other websites to which our site may be linked.

This website is the product of Bosch. This Privacy Policy is subject to the terms and conditions of our Terms of Use Agreement, including without limitation, the limitations on liability, governing law, and dispute resolution provisions of the Terms of Use Agreement.


What personal information do we collect?


Visiting: You are not required to provide personally identifiable information to visit the site.


Bosch Automotive Aftermarket: Through the site, you can purchase various product support and training materials. We use third party service providers to make product support and training materials available to you. Ken Cook Company maintains this portion of the site and collects personally identifiable information such as name, mailing address, telephone number and e-mail address to process and track orders. Merchant-eSolutions Company collects personally identifiable information such as name, credit card number and credit card expiration date to process payment.


Cookies: Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive. We do not at this time use cookies on the site. However, we may use cookies in the future to collect demographic information about our visitors in order to serve them better. If we begin to use cookies on the site, visitors will be notified by an amendment to this Privacy Policy. The site may, however, include links to other websites that may use cookies.


IP Addresses: We compile IP addresses — the location of your computer on the Internet — for administrative and analytical purposes. We do not routinely collect any personally identifiable information through its compilation of your IP address or the location of your computer on the Internet. However, in cases of suspected abuse or service problems, we may use an IP address in conjunction with other personally identifiable information to enforce our Terms of Use and to protect or troubleshoot our service, the site, its users or others who may be affected. No personally identifiable information associated with IP addresses will be shared with third parties for marketing purposes without your permission.


How do we use the information we collect?

The personally identifiable information you provide in the Checkout section such as your name, address, e-mail address and credit card information will only be used to process, ship and track your order. We may also use your personally identifiable information to analyze and improve its product and service offerings.


With whom do we share the information we collect?

We will not share or sell your personally identifiable information to any third parties except as provided herein. We may, from time to time, share your personally identifiable information to third parties for the sole purpose of performing analytical and other services for us. We may also share your personally identifiable information with its affiliates to analyze and improve its product and service offerings.



We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Merchant-eSolutions Company reveals only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.


Third Party Websites

We may, from time to time, allow third parties to link to our site. Ken Cook Co., Merchant-eSolutions Company and such other third party websites have their own Privacy Policies regarding their collection and use of your personally identifiable information. To understand their privacy practices please review the Privacy Policies that are posted on their respective web sites.


Contact Details

If at any time you wish to contact us with any questions or complaints or to exercise any of the rights set out in this Privacy Policy, you may do so by either of the methods set out below:

Call – Bosch Training at 708-865-5665
Email –
Write – Robert Bosch LLC
2800 South 25 th Avenue
Broadview, IL 60155

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