Bosch North America - Automotive Aftermarket Training

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Frequently Asked Questions

Below is a list of the most common topics about this site. The questions and answers for each topic follow.

Logging In, Usernames and Security


Q: How do I find out what my Username is?
A: Logging in is only required by Authorized Accounts when purchasing Bosch Authorized Service Materials. For Authorized Accounts, please use your KUNIS number, the same number used to access www.boschservice.com. If you have forgotten your KUNIS number call 708-865-5665.


Q: Is your site secure? Is my information secure?
A: For your security, all information you provide for payment purposes will be automatically encrypted using SSL (secure socket layer) encryption with digital certificates issued by Verisign® before you send it to us. Information you provide will be used only to process and confirm your order. No payment information is stored on the system. For more information on our privacy policy, please click here. For more information on our security policy, please click here.


Error Messages


Q: I received an Error Message on the screen, what should I do?
A: Please call (855) 267-2483 to report any error messages.

We will then pass the information on to our webmaster who can try to determine the cause of your problem.


Searching / Finding Documents


Q: How do I find a document?
A: To find a specific document, click on the appropriate product in the Navigation Window at the top of the Welcome Screen. You can also drill down to any product by typing in the description or part number in the Search box at the top of the screen.


Orders


Q: Where can I see the items I've selected to order?
A: After you request an item, click Shopping Cart to see what you've chosen. You can change or remove items in the shopping cart at any time before you click Submit Order.


Q: What kind of payment options do you allow?
A: Consumers – MasterCard or Visa credit cards only.


Q: When is payment due?
A: Payment must be made at the time of sale. The customer must provide valid MasterCard or Visa credit account information or account information. That information will be validated before an order is fulfilled.


Q: Can I return my product?
A: Only if the product is in saleable condition. Unused products may be returned within 30 days from date of shipment, for full refund of purchase price (Shipping and Handling fees are NON-REFUNDABLE). We DO NOT accept return of used or damaged materials.

NOTE: Before you return any material you must call (855) 267-2483 for a Return Authorization Number (RAN).


Q: How do I cancel an order?
A: Orders can be cancelled any time before they are shipped. Please call (855) 267-2483 to cancel an order. Once an order has shipped, you may return the items per the Return Policy.


Q: What happens if the item(s) I select are not available?
A: If an item is listed as “Out of Stock”, check back in a few days as stock is usually replenished. An item marked “No Longer Available” has been discontinued. A replacement number is listed if available.


Q: How can I find the status of my order?
A: Currently, on-line order status is not available but is a planned upgrade in the future. When the order is shipped you will be notified by e-mail with the UPS tracking number. You can track the package by going to www.ups.com.


Q: What is Order Confirmation?
A: Order confirmation will be sent to you by e-mail. You will also be sent e-mail confirmation for a successful or unsuccessful credit card transaction. Bosch assumes no responsibility for network or customer computer problems that may cause an order or credit card confirmation e-mail to not reach the customer. If we receive any indication that e-mail notification was unsuccessful, we will attempt to contact you at the telephone number you provide.


Q: When will my order be shipped?
A: Valid orders received before 3:00 p.m. Central Time, Monday through Friday (excluding holidays), will usually be shipped within three business days. Actual shipping time en-route will depend upon the shipping mode you select. For example:
• Next Day Air Shipping within the U.S., Alaska, and Hawaii: Shipping time is 1 to 2 business days depending on your location.
• Orders placed after 3:00 p.m. Central Time on Friday will not be processed before the following Monday (excluding holidays).


Help


Q: Can I call for help?
A: Yes. Our experienced support team will be glad to help answer your questions. We are available Monday through Friday (excluding holidays) 8 a.m. - 4:30 p.m. Central Time at (855) 267-2483.


Returns / Exchanges


Q: Can I return my product?
A: Only if the product is in saleable condition. Unused products may be returned within 30 days from date of shipment, for full refund of purchase price (Shipping and Handling fees are NON-REFUNDABLE). We DO NOT accept return of used or damaged materials.

NOTE: Before you return any material you must call (855) 267-2483 for a Return Authorization Number (RAN).

Questions about our Return Policy may be directed to: (855) 267-2483.


Comments / Feedback


Q: How can I ask a question that's not answered here?
A: Please call (855) 267-2483 for any questions, comments or feedback. The most commonly asked questions will appear here for future reference. Thank you for your help and support in making this a great web site!



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